FREQUENTLY ASKED

QUESTIONS

GENERAL

Q. When is the store open?

The Madhouse Team Store is open 10am to 5pm daily. During Bulls and Blackhawks home games, the store will remain open "Up To" 1-hour post game.

Q: How can I purchase items from the Madhouse Team Store?

A: There are 3 ways to purchase items from the Madhouse Team Store.

         1. Visit Us: Visit the Madhouse Team Store in person during regular business hours; daily from 10am to 5pm.

         2. E-Mail Us: info@madhouseteamstore.com

Select a product from our catalog and use the "E-Mail Request" button to complete a request form. A store associate will contact you within 2 business days to confirm product availability and help you place an order.

3. Call Us: 312-455-4600

Call the Madhouse Team Store during our special order hours:

Call Hours:  Mondays, Wednesdays and Fridays (11 AM - 4 PM)

See more details at: https://madhouseteamstore.com/how-to-shop-at-the-madhouse/

 

Q: How much is standard shipping? International Shipping?

Standard U.S. Shipping: $4.99 (excluding Hawaii and Alaska)

International Shipping: $29.99

Q: When can I call to place an order?

A: The Madhouse Team Store is accepting phone orders during the following times:

Mondays, Wednesdays and Fridays 

11AM - 4 PM

Call 312-455-4600 to place an order.

 

See more details at: https://madhouseteamstore.com/how-to-shop-at-the-madhouse/

Q: Where can I park?

A: Free parking is available in Lot H (Wood & Madison) during store hours.

Q: Is there a Military discount?

A: Yes! The Madhouse Team Store offers a 10% Military discount.

Q: What is your PPE policy for entry?

A: Visit our Know Before You Go page for the latest United Center Health & Safety Information

Q: Do you accept cash as payment for purchases?

A: The United Center is now a fully cashless arena, ensuring contactless options for food, beverage and merchandise purchases. 

Q: Can I use my Mobile Wallet for purchases?

A: Yes! We accept all mobile wallet payment types to allow a touchless fan experience at the United Center. 

ORDERS

Q: I submitted an order request form. What happens next?
  1. You will receive a confirmation e-mail from info@madhouseteamstore.com.
  2. Our fulfillment team (@LevyRestaurants) will contact you within 3 business days to confirm product availability. 
  3. If your requested item is available, you will have the option to complete the order via PayPal or phone order (312-455-4600). We accept all major credit cards.
Q: When will I receive a receipt?

We send receipts 24 hours within placing your order. Your payment will appear as 8UCATRIUM MAD on your credit card statement.

Q. When will the Madhouse Team Store ship my item?

After you place your order, our team starts working to pull, pack, and ship your merchandise. Packages generally will ship out within 24 hours of placing your order. Orders are picked up by UPS Monday-Friday ONLY. All orders placed from Friday-Sunday will be processed on Monday.

Q: When will I receive my tracking order?

You will receive a tracking number for your order once a shipping label has been created. Shipping labels are generally created within 24 hours of placing your order. The tracking number will be emailed to you separately and come from a UPS email. The tracking number will allow you to track your package from our door to yours.

Q. What is the return policy?

We will not accept returned items until Jan 1, 2021. All custom jerseys are final sale.