FREQUENTLY ASKED

QUESTIONS

GENERAL

Q: When is the store open?

The Madhouse Team Store is open 10am to 5pm daily. During Bulls and Blackhawks home games, the store will be closed 1.5 hours before doors open and open 1 hour post game. Holiday and Event hours may vary. 

Q: Do I need proof of vaccination or a negative COVID-19 test to enter the Madhouse Team Store?

A: Visit our Know Before You Go page for the latest United Center Health & Safety Information

Q: What is your PPE policy for entry?

A: Visit our Know Before You Go page for the latest United Center Health & Safety Information

Q: How can I purchase items from the Madhouse Team Store?

A: Visit the Madhouse Team Store in person during regular business hours; Open daily from 10am to 5pm. During Bulls and Blackhawks home games, the store will be closed 1 hour before doors open and open 1 hour post game. Holiday and Event hours may vary. 

 

Q: Where can I park?

A: Free parking is available in Lot H (Wood & Madison) during store hours.

Q: Is there a Military discount?

A: Yes! The Madhouse Team Store offers a 10% Military discount.

Q: Do you accept cash as payment for purchases?

A: The United Center is now a fully cashless arena, ensuring contactless options for food, beverage and merchandise purchases. 

Q: Can I use my Mobile Wallet for purchases?

A: Yes! We accept all mobile wallet payment types to allow a touchless fan experience at the United Center.