FREQUENTLY ASKED

QUESTIONS

GENERAL

Q. When will the store re-open?

The Madhouse Team Store is temporarily closed to the public. The store will re-open when the United Center and Atrium resume regular operating hours. For details, please visit UnitedCenter.com/Updates.

Q: How can I purchase items from the Madhouse Team Store?

A: There are 2 ways to purchase items from the Madhouse Team Store.

  1. E-Mail Us: info@madhouseteamstore.com

Select a product from our catalog and use the "E-Mail Request" button to complete a request form. A store associate will contact you within 48 hours to confirm product availability and help you place an order.

2. Call Us: 312-455-4600

Call the Madhouse Team Store during our special order hours:

Call Hours:  Mondays, Wednesdays and Fridays (11 AM - 4 PM)

See more details at: https://madhouseteamstore.com/how-to-shop-at-the-madhouse/

 

Q: How much is standard shipping? International Shipping?

Standard shipping within the U.S. is $9.99 (excluding Hawaii and Alaska).

UPS International shipping rates vary by location. Please contact us at info@madhouseteamstore.com or 312-455-4600 for details.

Q: When can I call to place an order?

A: The Madhouse Team Store is accepting phone orders during the following times:

Mondays, Wednesdays and Fridays 

11AM - 4 PM

Call 312-455-4600 to place an order.

 

See more details at: https://madhouseteamstore.com/how-to-shop-at-the-madhouse/

Q: Where can I park?

A: Free parking is available in Lot H (Wood & Madison) during store hours.

Q: Is there a Military discount?

A: Yes! The Madhouse Team Store offers a 10% Military discount.

ORDERS

Q: When will I receive a receipt?

We send receipts 24 hours within placing your order. Your payment will appear as 8UCATRIUM MAD on your credit card statment.

Q. When will the Madhouse Team Store ship my item?

After you place your order, our team starts working to pull, pack, and ship your merchandise. Packages generally will ship out within 24 hours of placing your order. Orders are picked up by UPS Monday-Friday ONLY. All orders placed from Friday-Sunday will be processed on Monday.

Q: When will I receive my tracking order?

You will receive a tracking number for your order once a shipping label has been created. Shipping labels are generally created within 24 hours of placing your order. The tracking number will be emailed to you separately and come from a UPS email. The tracking number will allow you to track your package from our door to yours.

Q. What is the return policy?

We will not accept returned items until Jan 1, 2021. All customized jerseys are final sale.