FREQUENTLY ASKED

QUESTIONS

GENERAL

Q: When is the store open?

The Madhouse Team Store is open 10am to 5pm daily. During Bulls and Blackhawks home games, the store will be closed 1 hour before doors open and open 1 hour post game. Holiday and Event hours may vary. 

Q: Do I need proof of vaccination or a negative COVID-19 test to enter the Madhouse Team Store?

A: Visit our Know Before You Go page for the latest United Center Health & Safety Information

Q: What is your PPE policy for entry?

A: Visit our Know Before You Go page for the latest United Center Health & Safety Information

Q: How can I purchase items from the Madhouse Team Store?

A: Visit the Madhouse Team Store in person during regular business hours; Open daily from 10am to 5pm. During Bulls and Blackhawks home games, the store will be closed 1 hour before doors open and open 1 hour post game. Holiday and Event hours may vary. 

 

Q: Where can I park?

A: Free parking is available in Lot H (Wood & Madison) during store hours.

Q: Is there a Military discount?

A: Yes! The Madhouse Team Store offers a 10% Military discount.

Q: Do you accept cash as payment for purchases?

A: The United Center is now a fully cashless arena, ensuring contactless options for food, beverage and merchandise purchases. 

Q: Can I use my Mobile Wallet for purchases?

A: Yes! We accept all mobile wallet payment types to allow a touchless fan experience at the United Center.