FREQUENTLY ASKED
QUESTIONS
GENERAL
The Madhouse Team Store is temporarily closed to the public. The store will re-open when the United Center and Atrium resume regular operating hours. For details, please visit UnitedCenter.com/Updates.
A: There are 2 ways to purchase items from the Madhouse Team Store.
- E-Mail Us: info@madhouseteamstore.com
Select a product from our catalog and use the "E-Mail Request" button to complete a request form. A store associate will contact you within 2 business days to confirm product availability and help you place an order.
2. Call Us: 312-455-4600
Call the Madhouse Team Store during our special order hours:
Call Hours: Mondays, Wednesdays and Fridays (11 AM - 4 PM)
See more details at: https://madhouseteamstore.com/how-to-shop-at-the-madhouse/
Standard shipping within the U.S. is $9.99 (excluding Hawaii and Alaska).
UPS International shipping rates vary by location. Please contact us at info@madhouseteamstore.com or 312-455-4600 for details.
A: The Madhouse Team Store is accepting phone orders during the following times:
Mondays, Wednesdays and Fridays
11AM - 4 PM
Call 312-455-4600 to place an order.
See more details at: https://madhouseteamstore.com/how-to-shop-at-the-madhouse/
A: Free parking is available in Lot H (Wood & Madison) during store hours.
A: Yes! The Madhouse Team Store offers a 10% Military discount.
ORDERS
We send receipts 24 hours within placing your order. Your payment will appear as 8UCATRIUM MAD on your credit card statement.
After you place your order, our team starts working to pull, pack, and ship your merchandise. Packages generally will ship out within 24 hours of placing your order. Orders are picked up by UPS Monday-Friday ONLY. All orders placed from Friday-Sunday will be processed on Monday.
You will receive a tracking number for your order once a shipping label has been created. Shipping labels are generally created within 24 hours of placing your order. The tracking number will be emailed to you separately and come from a UPS email. The tracking number will allow you to track your package from our door to yours.
We will not accept returned items until Jan 1, 2021. All custom jerseys are final sale.
2020-21 CITY EDITION PRE-ORDERS
A pre-order is a reservation only. You are not required to provide payment at this time. We will collect payment once products are available at the Madhouse. Items are scheduled to arrive between December and January.
Products are scheduled to arrive in December and January.
We will collect payment and shipping information once we follow up with you to complete the order.
Allow a minimum of 2 weeks for a custom jersey delivery.
Apparel:
- Once we collect payment and receive your mailing information, we will ship your order via USPS ground service
Jerseys:
- Authentic jerseys (ETA DECEMBER) will be shipped up to 2 weeks after we collect payment (to allow for custom lettering)
- Swingman jerseys (ETA JANUARY)
- Pre-Lettered: Once we collect payment and receive your mailing information, we will ship your order via USPS ground service
- Custom: Shipped up to 2 weeks after we collect payment (to allow for custom lettering)
You will receive a tracking number for your order once a shipping label has been created. Shipping labels are generally created within 24 hours of placing your order. The tracking number will be emailed to you separately and come from a UPS email. The tracking number will allow you to track your package from our door to yours.
All custom jerseys are final sale.
